Your customer cares even if you don’t.

Few days ago I discovered a small hole along the leg seam of my new favourite trousers. Because I didn’t own a sewing machine I went to see a tailor. I had heard good things about this particular tailor close to our home and I decided to drop in there. I also wanted to buy a suit and I had been told they are affordable and do a good job so I thought of asking them about their suit tailoring service as well.

So this hole was right along the seam (the stitches had gotten loose) and required about an inch (2.5 cm) of straight stitching. Not a big deal, shouldn’t take more than 2 minutes.

I got to the tailor and asked if they could quickly fix it for me. I was replied with “No no no!”. Continue reading “Your customer cares even if you don’t.”

Your customer cares even if you don’t.

New Year’s resolutions? No thanks.

With the New Year there are usually a lot of promises, resolutions and hopes that people make.

I do hope and expect a lot of the coming year but I’ve never really made new year’s resolutions. Why? For me it feels weird to make changes once a year. There shouldn’t be one time a year when we look at our lives and decide to change.

Be proactive, not reactive about changing yourself.

Sure, there are events in our lives that prompt change. There are incidents, conversations, fights and shortcomings where we realize we need to change. That’s all good. As long as you’re proactive about changing yourself.

You don’t want to be in a situation where everyone else sees your shortcomings and tell you to change and you have no clue of what they’re talking about.

Knowing yourself, your weaknesses and strengths, takes serious self-criticism. Now don’t go and beat yourself up about every shortcoming you have but analyze your life seriously. Don’t whitewash the faults and don’t undermine the strengths. Have a balanced look at your life and appreciate the strengths and take inventory of the faults and decide to work on them.

It’s not realistic to always be on top of our game and know our faults. Sometimes people around us need to tell us about our weaknesses. That’s alright. Get back up again.

Remember that growing as a person is a continuous process and a resolution here and there won’t make it happen. It takes work.

The new year is a good time to take that inventory though and see where we stand. But don’t judge your character by the success or failure of one resolution but rather by the long-term persistence to grow and move forward.

Happy 2015!

New Year’s resolutions? No thanks.

Embrace the real you

I actually put off starting this (or any) blog because I felt didn’t know how to. Honestly, I thought the blog can be introduced on the about page and there’s no real content that can be added to the first ever blog post and therefore I felt like there was a dilemma I couldn’t get out of; if I don’t know what to put into the first post, how am I ever going to have the second post?

I though about why it was so difficult to me. I wasn’t content with putting this off for another day, week or year. It had to happen today.

I realized I felt that I had nothing to say (more about feelings and truth later) and therefore I felt awkward and scared to go out there and announce that I have a blog. How could I do that when I thought I didn’t have anything to say. I didn’t want to look like a failure.

But then I realized something.

Being scared or awkward means something. It means that you care about being yourself, and Continue reading “Embrace the real you”

Embrace the real you